# 2. Process in Mailer Program Once you have downloaded the CSV file from RDN, you are ready to process the data with the Mailer program. The general steps for processing are: 1. Import the downloaded file into the mailing program. The program will parse the data and display any missing information. 2. Correct the missing information. 3. Validate the remaining addresses. 4. Submit the validated addresses to the mail processing company, Click2Mail. ### Import Repossession File into Mailer Program * Open the mailer program and click on 'Read File'.

* Select the file that you downloaded. The Mailer program will read the file and display a list of the repossessed vehicles. The program will also perform an initial parsing of the data and display errors for any repossession that is missing a name or address. Anything in yellow is something that needs to be corrected.

* Before making any changes, save the information to the database. Saving the data to the database allows it to be loaded at a later time and searched. Click on the 'Save' button to save to the database.

### Make Corrections to Repos Some of the repos will already have an address filled in. **Always use this address when present**. If it's missing a unit number, you can try to find it using the steps in [Entering Mailing Address](/certified-mail/repossession/entering-mailing-address.md). * Go through each repossession that is missing information, click on it to open the detail screen and make corrections: * For repossessions missing a first name, move the first name into the First Name box.

To make this easier, you can use arrows below the last name field to move the first name. In this example, the first arrow would move 'NICHOLAS' to the First Name box, and the last button would move 'DANGELO' to the First Name box. When you're done, click on 'Save'. * For anything related to the address, you will need to check in RDN to see if there is an address for the debtor. Make sure to read [Entering Mailing Address](/certified-mail/repossession/entering-mailing-address.md) for details on this process. ### Validate Addresses Once you have made the initial corrections above, you will need to validate the addresses. This includes the addresses you already corrected as well as the remaining addresses. * Click on the 'Validate' button.

* This will validate the addresses and display errors like before. * Go through and make corrections as necessary (again refer to [Entering Mailing Addresses](/certified-mail/repossession/entering-mailing-address.md)). ### Submit Addresses Once you have made all necessary corrections, you will submit the addresses to the mail processing company. * Click on the 'Submit' button.

* A dialog will open showing the estimated cost of the mail, the current balance in the account, and how much more credit is needed, if any.

In the above image, you would need to purchase about $509 of credit. {% hint style="danger" %} **You must purchase the credit before submitting the mail.** {% endhint %} {% hint style="warning" %} Note that the cost is an approximation. The actual cost is typically higher than the estimate, so you should buy a little more than the suggested amount. In the above example, you should but at least $520 in credit. {% endhint %} #### Purchasing Credit * Log into the Click2Mail website. * Click on "Credit History" in the menu.

* Click on the "Buy Credits" button.

A dialog will open:

* Enter the amount of credit that you want to purchase then for the type of payment, select "Credit Card". There is only one credit card on file, so that should be selected. * Click on the "Buy" button on the lower right to complete the purchase. Once the credits have been purchased, you will be brought back the the creadit history screen and the available credits will be update.

You may now go back to the mailer program and click on "Submit". The mail will then be sent to Click2Mail for processing. The status will be show on the lower left of the mailer program:

Once you see " \* Job submission complete \* ", the addresses have been successfully sent and you may close the mailer program. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.towcode.net/certified-mail/repossession/2.-process-in-mailer-program.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.