# Handling Errors Occasionally, you may experience an error when submitting addresses. This can be a result of: * Insufficient Click2Mail credits. * A transmission error. The method to handle these errors is the same. 1. Log into Click2Mail. Any submissions that failed will be shown as "editing" (if you don't see a list of projects, click on "Projects" in the menu on the left).

2. Click on the three dots to the right of the project.

3. Select "Continue" from the drop-down menu.

This will open a page where you can manually submit the project.

Document, Mailing List and Return Address should all have a green checkmark. 4. Click on one of the two "Continue" buttons. This will take you to a page where you be required to view a proof of the letter that will be sent.

5. Click on "View Proof" button. A PDF file will be downloaded to your computer. {% hint style="warning" %} It may take a while before the download starts, so be patient. {% endhint %} Once the download completes, a textbox will open where you need to enter your initials. Note: you do not need to actually open and view the downloaded file.

6. Check the box and enter your initials. Once you do so, the "Add to Cart" button in the upper right will be enabled. 7. Click on the "Add to Cart" Button. A dialog box will open informing you that the project was added to the cart and asking what you want to do now.

If you have another project that was in "Editing" mode, click on "Create Another Mailing". This will take you back to the project list where you can repeat the above steps to add another project. Once you are done adding projects, click on "Finish Checkout". You will be taken to a summary of the cart.

8. Click on "Proceed to Checkout" and you will be taken to the checkout screen.

9. Click on "User Credit". The available credit and order cost will be shown.

Confirm that there is enough available credit to cover the cost of the job. If not, click on "Buy credit" and purchase credit. 9. Check the "I accept the Terms of Service" checkbox. 10. Click "Place Order". A confirmation screen will be show. You have successfully submitted the order!

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