# Enter Visitor Call-In The first step is to enter their phone number into the box on the Main Screen.

Enter the phone number without any dashes, ex: 8475551234 and press ENTER. One of two screens will pop up: ### New Resident Screen If the phone number is not in the database, the New Resident Screen will be shown:

Enter the resident information starting with the Account. For accounts that have unit numbers, such as apartments, the unit number must also be entered.

{% hint style="info" %} If the address (and unit number, where applicable) is already registered in the database, you will be asked if you want to add this phone number to the address. Confirm the information with the customer and, if correct, click on 'Yes'. The phone number will be added and the [Visitor Vehicles Screen](#existing-resident-screen) will be shown for the resident. {% endhint %}

Add Phone Number to Address Confirmation Dialog

### Visitor Vehicles Screen If the phone number is already in the database, the Visitor Vehicles Screen for that resident will appear. This screen shows the resident's information and lists all vehicles registered to the address.

### Register an Existing Vehicle To register a listed vehicle, click the Plus (+) sign in the column on the far right corresponding to the vehicle. The vehicle will now show in the bottom section under 'Registered Today'. {% hint style="warning" %} Any vehicle in red has reached its limit and may not be called in until the period has ended. Any vehicle shown with red hatching has been restricted by the property management and may not be called in at all. {% endhint %}

### Register a New Vehicle To register a vehicle that is not listed, click on the **New Vehicle** button. The New Visitor Vehicle Screen will be shown:

Enter the information for the vehicle then click 'Save'. The vehicle will be registered for the evening. {% hint style="info" %} If the 'New Vehicle' button is grayed out, the unit has reached its maximum calls for the period and may not register any more vehicles. {% endhint %} {% hint style="warning" %} Note that the plate number must be entered. If the vehicle has temporary registration, enter that number. If the vehicle has neither, enter 'NONE' in the Plate field. {% endhint %} ### Register a Vehicle for Multiple Nights Some accounts allow visitors to call in for more than one night at a time. For these accounts, the Multiple Night Registration Screen will be shown when you click the plus sign or register a new vehicle.

Use the up and down arrows to select the number of nights to register the vehicle, then click the 'Select' button. {% hint style="info" %} * You can only register for consecutive days (i.e. you cannot skip days). * TRIP will only allow you to register up to the maximum nights remaining for this vehicle or unit. For example: If a vehicle has already been called in twice this period and the account only allows vehicles to be called in 5 times per period, you will be allowed to select a maximum of 3 days. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.towcode.net/main-screen/visitor-call-ins/enter-visitor-call-in.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.