Vehicle Release
Steps to release a vehicle
To release a vehicle first select it from the main screen, then click on the 'Release Info' tab. This will open the release section of the tow.
Select the appropriate release status:
Released To Owner
This is the typical status used when a vehicle is released to a customer. Once this is selected, your name, the date and time, and amount paid will be filled in automatically.
Fill in the Owner Information section.
In the Payment Information section, select the Payment type. If a credit card was used, fill in the last 4 digits of the card number and the expiration date.
Make sure that the amount paid field matches the Total.
Click on 'Save'. The vehicle will be released and can be viewed under Released vehicle on the main screen.
Junked
This status should not normally be selected from the tow detail screen. Junking vehicles are usually handled through Vehicle Processing.
Bill To Account
This is used when the property management pays for a tow (usually due to an error on their part). The amount paid should be the amount that we are charging the property management. No other information needs to be entered.
Released No Charge
This should be used when a vehicle is released with no charge to the owner. When selected, the amount paid will be set to $0.00 automatically. No other information needs to be entered.
Management approval is required before any vehicle is released no charge.
Surrendered
Use this when a vehicle owner surrenders a vehicle by signing over the title to Northwest Recovery. Make sure that the owner's ID matches the name on the title. Only the owner of a vehicle, as shown on the title, may sign the title over to us. An attempt should be made to get the owner to pay the original towing fee minus any storage fee. If the owner wants anything out of the vehicle, including license plates, then they MUST pay the original towing fee.
When the owner pays the towing fee, a receipt must be filled out and provided to them. Do not fill out any part of the ICC invoice, except to note "Surrendered title/keys" in the comments section.
Void
This is used when voiding an invoice. The reason for voiding the invoice must be entered. These are the reasons an invoice may be voided:
There is a problem when printing the invoice, such as a paper jam, which renders the invoice unusable.
An invoice was mistakenly printed. For example, the tow should have been written on a commercial ticket, or the vehicle was not actually towed.
Releasing the wrong vehicle, rendering the invoice unusable. If you are still able to use the invoice (by redacting the owner information), you should do so.
An invoice cannot be located. In this case, the original invoice should be voided and a new one printed.
After selecting 'Void' and entering the reason, click on Save. You then be asked if you want to print a new invoice.
Last updated